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From Valley Heartland Community Futures Development Corporation
This May, for Mental Health Awareness Month, Valley Heartland Community Futures Development Corporation is hosting two key webinars focused on Burnout & Stress Management and Customer Service: The Empathy Approach. These sessions are geared towards helping businesses navigate the challenges of today’s work environment with a healthier mindset.
Burnout & Stress Management
Date: Tuesday, May 7, 9-10:30 a.m.
Stress, and the resulting burnout, have been called the “health epidemic of the 21st century” by the World Health Organization and is estimated to cost North American businesses up to $300 billion a year. It impacts every part of your physical, social, and psychological self and can have dramatic effects. In today’s fast-paced, high-demand world, it’s harder to just stop, breathe, and live in the moment.
With the right tools and some simple mindfulness strategies, one has the power to greatly decrease the negative effects of stress and increase personal health, happiness, and well-being. This webinar will investigate the stages of burnout, how to prevent burnout, and stress management strategies to continue to be a high performer.
Customer Service: The Empathy Approach
Date: Tuesday, May 28, 9-10:30 a.m.
Almost all of us have experienced bad customer service. Perhaps your server forgot about you at a restaurant, or your call was passed around from department to department. Not only do we remember bad customer service more often, but we also share it with more people.
Customer service is not just reserved for those with the words in their title. It is how any employee treats your customers before, during, and after a sale. We take an empathy-based approach to external and internal customer service. Whether there is a sale to be made or not, customer service should be an element of everyone’s job. How your company treats people is integral to the experience they walk away with and informs how they think of your brand. But what are the skills needed for good customer service? How can it go from good to great? What are the downfalls? This webinar will address this and more.
Full details and speaker bios can be found on our website: https://valleycfdc.ca/support/webinars.
