Spotlight Issue 1 - Service Delivery Review

Mississippi Mills is Conducting a Service Delivery Review

The Municipality of Mississippi Mills is pleased to announce the undertaking of a Service Delivery Review to assess and identify opportunities to improve the effectiveness of municipal services.

What is a Service Delivery Review?

A Service Delivery Review involves a systematic evaluation of municipal services to determine the most appropriate way to provide those services. The Review will produce a set of recommendations on how the Municipality of Mississippi Mills can deliver better, more efficient services to the community now, and in the long-term. 

How is it being funded?

The Municipality received funding from Ontario’s Municipal Modernization Program for this Review. This provincial program aims to support municipal transformations towards modernized service delivery in a sustainable way. Mississippi Mills received $625,944 from which the Municipality has chosen to conduct a Service Delivery Review. The Review will break down how these funds can best be used to improve service delivery while maximizing investments.  

This Service Delivery Review will look into departments and service areas of the Municipality

We intend to review all departments and service areas of the Municipality.  The Mississippi Mills Library Board with branches in Almonte and Pakenham will also participate in the project. 

What is the process and timeline?

Mississippi Mills is working with a third-party consulting firm to undertake this Review. The review process will include consultation with members of Council, staff and user groups to identify improvement opportunities. The consultant will look at both the Municipality’s internal structure and ways to collaborate with Lanark County and neighbouring municipalities.